We want you to absolutely love your Stanley x LoveShackFancy Quencher. But if something’s not quite right, we’re here to help.
14-Day Return Window
We accept returns within 14 days of receiving your order. To be eligible for a return, the product must be unused, in its original condition, and returned with all original packaging.
How to Start a Return
To initiate a return, please email us at:
returns@stanleyloveshackfancy.co.uk
Our team will provide you with detailed return instructions, including where to send your item.
Return Shipping Costs
Customers are responsible for covering return shipping fees. We recommend using a tracked shipping service to ensure your return arrives safely.
Inspection & Refund Process
Once your return is received and inspected, we’ll notify you of the status. If your return is approved, your refund will be issued to your original payment method. Please allow a few business days for processing.
Refunds will only be issued after product inspection and confirmation that the item meets our return criteria.
❗ Please Note:
- We do not accept returns on used or damaged items.
- Shipping charges are non-refundable.
- We cannot accept returns without prior contact.
Still have questions?
Reach out to us at returns@stanleyloveshackfancy.co.uk — we’re happy to help.